Customer Service

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Customer Service



We know it's the little things that make a difference, especially when it comes to customer service - our number one priority. We want every one of our customers to know that we put their needs first. This is why the majority of our friendly team is made up of foodservice professionals, who have a critical understanding of the needs and demands of restaurant operators today.


How do I calculate shipping?

While most orders will ship via UPS, certain large and/or heavy items will need to be shipped via a common carrier service. Occasionally, when large quantities of UPS items are ordered, we may opt to use a common carrier service to lower your shipping costs.

How long will it take for me to receive my order?

Most of the ordersh will be shipped witin 1-2 business days provided all items are in stock. For orders that consist entirely of UPS items, you can to view a UPS estimated days-in-transit map. Orders that are shipping via common carrier will have the same delivery estimate with a possible 1-2 day variance.

I have a different question and need to contact customer service.

You can reach our customer service staff Monday through Friday from 9:30 AM to 5:00 pm EST at (800) 789-0811.